Running a modern hotel is far more complex than ever before. Properties today rely on dozens of systems—networks, sensors, connected devices, equipment, guest-facing technologies, PMS integrations, and more. When all of these elements work together, guests enjoy a smooth and memorable stay. But when even one system fails, the impact can cascade across front office, housekeeping, engineering, and guest satisfaction.
That’s why DzAani created DzCore, a unified managed-services ecosystem purpose-built for the hospitality industry. With more than 300+ properties worldwide relying on DzCore, the framework has evolved into a proven operational backbone that keeps hotels running without disruption—24 hours a day, 365 days a year.
Instead of hotels needing multiple vendors, technicians, or siloed systems, DzCore brings six integrated services together into one seamless operations model.
One Ecosystem. Total Operational Confidence
At the heart of DzCore is a simple idea:
Hotels run better when technology works together.
Each DzCore module plays a specific role, but they function as one connected system—constantly monitoring, supporting, predicting issues, and optimizing performance across every property.
Here’s how each component keeps operations smooth and guest experiences effortless.
DzAssist: 24/7 Technical Support That Never Sleeps
Hotels operate around the clock, and so do we.
DzAssist provides:
24/7 multilingual technical support
Rapid response for staff across all departments
Centralized ticketing for consistent follow-through
Hospitality-trained specialists who understand hotel workflows
DzLink: Network Reliability for Every Guest, Floor, & Property
Reliable Wi-Fi and connectivity shape the guest experience more than almost anything else.
DzLink delivers:
Continuous network and Wi-Fi monitoring
AI-driven diagnostics
Automated alerts for device failures
Performance optimization across multi-property portfolios
DzSense: IoT Intelligence That Protects Assets and Prevents Incidents
IoT data has become essential for smart hotel operations.
DzSense deploys intelligent sensors to monitor:
Water leaks
Temperature and humidity
Energy consumption
Environmental shifts
Equipment performance
DzTrack: Real-Time Asset Tracking Across Properties
Large hotels and multi-property operators depend on portable equipment—vehicles, utility carts, maintenance tools, and essential operational assets.
DzTrack ensures nothing gets misplaced or underutilized by providing:
Live GPS tracking
Geofencing alerts
Usage insights
Theft & loss prevention
DzPortal: One Command Center for All Operations
Hotels often struggle with disconnected systems.
DzPortal solves that by consolidating everything into a single operational hub:
Tickets
Network dashboards
Device and sensor monitoring
Alerts and analytics
Property-wide insights
DzIntel: Turning Data Into Actionable Intelligence
Hotels generate thousands of data points daily.
DzIntel brings them together into a powerful insights layer that helps teams make better decisions.
With DzIntel, hotels gain:
Predictive maintenance reports
Multi-property performance comparisons
Anomaly detection alerts
Operations forecasting
Energy and usage analysis
Whether it’s a front desk terminal freezing during check-in or a display not responding before a major event, DzAssist ensures issues are handled immediately—without waiting for on-site IT or external vendors. With DzLink, guests enjoy uninterrupted connectivity, while hotel teams benefit from fewer complaints and more stable systems. DzLink transforms networks from a constant pain point into a consistent advantage.
DzSense provides real-time monitoring real-time monitoring that helps prevent floods, minimize energy waste, identify hidden issues, and support predictive maintenance planning. Instead of reacting to failures, engineering teams can act before problems escalate. DzTrack gives operations leaders certainty: every asset is exactly where it should be, when it’s needed. DzPortal is the central control room that gives leadership and engineering teams full visibility across all DzCore services—no blind spots, no guesswork. DzIntel empowers hoteliers to run smarter, cost-efficient, and more resilient operations.
How DzCore Supports 300+ Properties Effortlesly
Serving this many properties isn’t just about technology—it’s about scalable processes, proactive monitoring, and a dedicated hospitality-focused operations team.
DzCore’s success is built on:
Standardized workflows across all modules
Predictive models built from global hotel data
Automated issue detection and resolution
Rapid escalation protocols
A 24/7 operations center with real humans behind every alert
The result is a system where issues are resolved quickly—often before hotel staff even know something went wrong.
Hotels experience:
Higher uptime
Fewer guest interruptions
Better energy efficiency
Reduced maintenance costs
More consistent operations across every property
DzCore has become the unseen engine powering some of the world’s most efficient hotel operations.
The Quiet Power Behind Seamless Guest Experiences
Guests don’t often think about networks, sensors, or operational dashboards. They simply expect everything to work—from their room temperature to their Wi-Fi to the check-in process.
DzCore ensures that behind every smooth stay is a powerful, reliable, proactive technology ecosystem keeping the property running flawlessly.
Hotels that adopt DzCore gain not just tools, but a partner fully invested in keeping operations uninterrupted and guest experiences exceptional.
Ready to Strengthen Your Property's Operations
For hotel operators looking to eliminate IT headaches, reduce downtime, and elevate operational performance, DzCore offers a proven managed-services framework trusted by 300+ properties worldwide.
Learn more at dzaani.com, or contact our team to explore how DzCore can unify and strengthen your technology operations.
DzCore Q&A
More than 300 properties worldwide rely on DzCore to maintain stable operations, reduce downtime, and enhance the guest experience across every department.
Yes. With DzSense and DzIntel, DzCore identifies usage patterns and early warning signs tied to equipment failure or inefficiencies. This enables teams to schedule maintenance proactively, rather than reacting to costly breakdowns.
DzPortal acts as a single command center for the entire property. Tickets, alerts, dashboards, device status, and property-wide insights all come together in one place—improving visibility, eliminating disconnected systems, and keeping every department aligned.
Absolutely. DzCore is designed for scalability and currently supports hundreds of hotels across multiple regions. Operators get standardized processes, centralized monitoring, and consistent performance across every property in their portfolio.
No. DzCore integrates with the systems a hotel already uses. It enhances current infrastructure rather than replacing it—ensuring a smooth transition with minimal disruption.
Most properties can begin onboarding within a few days. Full alignment occurs in structured phases based on network readiness, sensor deployment, and existing system configurations—ensuring a clean and efficient rollout.
Rami El Chafei is the CEO and driving force behind DzAani, , where innovation and hospitality converge. With a deep understanding of hotel operations and emerging technologies, he has led DzAani to redefine how properties manage their digital infrastructure.
Through DzCore, the company’s AI- and IoT-powered Unified Operations Platform, Rami is helping hotels simplify technology management, improve asset visibility, and deliver seamless guest experiences. His work embodies a clear mission: transforming hospitality operations through intelligence, automation, and human-centered design — all powered by Dalos.