Question 1

What services does DzAani provide?

Accepted Answer

DzAani offers end-to-end hospitality IT services, including 24/7 global helpdesk support, managed IT services, unified asset intelligence, service desk solutions, and technology integrations.

Question 2

Who are DzAani's services for?

Accepted Answer

DzAani specializes in IT solutions for hotels, resorts, and multi-dwelling units (MDUs), helping hospitality brands enhance guest experiences and streamline operations.

Question 3

Where does DzAani operate?

Accepted Answer

DzAani provides global IT support and services, with a presence in multiple countries to ensure continuous and responsive hospitality solutions worldwide.

Question 4

What is included in your 24/7 Global Helpdesk service?

Accepted Answer

Our helpdesk offers round-the-clock support for property management systems, hardware, software, Wi-Fi, guest tech issues, and more—ensuring your IT never sleeps.

Question 5

How do DzAani’s managed services work?

Accepted Answer

Our managed services provide proactive monitoring, system maintenance, network security, and end-user support—all tailored to the unique demands of the hospitality industry.

Question 6

Can DzAani integrate with our existing hotel systems?

Accepted Answer

Yes. DzAani’s platform supports integration with most major property management systems (PMS), POS platforms, smart room technology, and third-party hotel applications.

Question 7

How does DzAani ensure data security?

Accepted Answer

We employ enterprise-grade security protocols, endpoint protection, encrypted data handling, and compliance with GDPR and other industry regulations.

Question 8

What makes DzAani different from traditional IT service providers?

Accepted Answer

DzAani is built exclusively for the hospitality industry, offering purpose-built solutions that align with guest service standards and operational excellence.

Question 9

Do you offer solutions for multi-dwelling units (MDUs)?

Accepted Answer

Yes. We support MDUs with scalable IT infrastructure, centralized support, and tailored connectivity solutions for residential and commercial tenants.

Question 10

How does your Unified Asset Intelligence Platform benefit hotels?

Accepted Answer

Our platform provides real-time asset tracking, predictive maintenance alerts, and performance insights to maximize uptime and reduce operational costs.

Question 11

How do I get started with DzAani?

Accepted Answer

Simply contact our team through our Contact Page, and we’ll set up a discovery call to assess your IT needs and propose a custom solution.

Question 12

Do you offer service-level agreements (SLAs)?

Accepted Answer

Yes. We offer clear, tiered SLAs based on service responsiveness, system uptime, and issue resolution times to align with your operational priorities.

Question 13

What kind of training and onboarding do you provide?

Accepted Answer

We provide onboarding assistance, staff training, and documentation to ensure your team is confident using DzAani’s systems and support platforms.

Question 14

Is support available on holidays and weekends?

Accepted Answer

Absolutely. Our 24/7 helpdesk operates 365 days a year, including weekends and public holidays.