Running a modern hotel is far more complex than ever before. Properties today rely on dozens of systems—networks, sensors, connected devices, equipment, guest-facing technologies, PMS integrations, and more. When all of these elements work together, guests enjoy a smooth and memorable stay. But when even one system fails, the impact can cascade across front office, housekeeping, engineering, and guest satisfaction.
That’s why DzAani created DzCore, a unified managed-services ecosystem purpose-built for the hospitality industry. With more than 300+ properties worldwide relying on DzCore, the framework has evolved into a proven operational backbone that keeps hotels running without disruption—24 hours a day, 365 days a year.
Instead of hotels needing multiple vendors, technicians, or siloed systems, DzCore brings six integrated services together into one seamless operations model.
One Ecosystem. Total Operational Confidence
At the heart of DzCore is a simple idea:
Hotels run better when technology works together.
Each DzCore module plays a specific role, but they function as one connected system—constantly monitoring, supporting, predicting issues, and optimizing performance across every property.
Here’s how each component keeps operations smooth and guest experiences effortless.
DzAssist: 24/7 Technical Support That Never Sleeps
Hotels operate around the clock, and so do we.
DzAssist provides:
24/7 multilingual technical support
Rapid response for staff across all departments
Centralized ticketing for consistent follow-through
Hospitality-trained specialists who understand hotel workflows
DzLink: Network Reliability for Every Guest, Floor, & Property
Reliable Wi-Fi and connectivity shape the guest experience more than almost anything else.
DzLink delivers:
Continuous network and Wi-Fi monitoring
AI-driven diagnostics
Automated alerts for device failures
Performance optimization across multi-property portfolios
DzSense: IoT Intelligence That Protects Assets and Prevents Incidents
DzSense is your IoT sensors monitor that leaks, temperature, humidity, HVAC performance, water flow, and equipment health.
These sensors feed real-time data into the DzCore ecosystem, creating the foundation for AI prediction.
DzTrack: Real-Time Asset Tracking Across Properties
Large hotels and multi-property operators depend on portable equipment—vehicles, utility carts, maintenance tools, and essential operational assets.
DzTrack ensures nothing gets misplaced or underutilized by providing:
Live GPS tracking
Geofencing alerts
Usage insights
Theft & loss prevention
DzPortal: One Command Center for All Operations
Hotels often struggle with disconnected systems.
DzPortal solves that by consolidating everything into a single operational hub:
Tickets
Network dashboards
Device and sensor monitoring
Alerts and analytics
Property-wide insights
DzIntel: Turning Data Into Actionable Intelligence
Hotels generate thousands of data points daily.
DzIntel brings them together into a powerful insights layer that helps teams make better decisions.
With DzIntel, hotels gain:
Predictive maintenance reports
Multi-property performance comparisons
Anomaly detection alerts
Operations forecasting
Energy and usage analysis
When critical systems fail, every second matters. A front desk terminal may freeze during check-in. A display may stop responding just before a major event. In these moments, DzAssist ensures issues are resolved immediately. There’s no waiting for on-site IT or external vendors.
At the same time, DzLink keeps guests connected without interruption. Stable, high-performance networks reduce guest complaints and support daily operations. As a result, networks shift from a constant pain point to a reliable advantage.
Meanwhile, DzSense delivers real-time monitoring across critical systems. It helps teams:
Detect leaks before they become floods
Reduce unnecessary energy waste
Identify hidden or developing issues
Support predictive maintenance planning
Instead of reacting to failures, engineering teams take action early.
In addition, DzTrack gives operations leaders confidence. Every asset is visible. Every asset is accounted for. Teams know exactly where equipment is and when it’s available.
Finally, DzPortal serves as the central control room. Leadership and engineering teams gain full visibility across all DzCore services. There are no blind spots and no guesswork.
Building on this visibility, DzIntel turns operational data into actionable insight. It enables hoteliers to run smarter, more cost-efficient, and more resilient operations—aligned with real-world performance demands.
How DzCore Supports 300+ Properties Effortlesly
Serving this many properties isn’t just about technology—it’s about scalable processes, proactive monitoring, and a dedicated hospitality-focused operations team.
DzCore’s success is built on:
Standardized workflows across all modules
Predictive models built from global hotel data
Automated issue detection and resolution
Rapid escalation protocols
A 24/7 operations center with real humans behind every alert
The result is a system where issues are resolved quickly—often before hotel staff even know something went wrong.
Hotels experience:
Higher uptime
Fewer guest interruptions
Better energy efficiency
Reduced maintenance costs
More consistent operations across every property
DzCore has become the unseen engine powering some of the world’s most efficient hotel operations.
The Quiet Power Behind Seamless Guest Experiences
Guests don’t often think about networks, sensors, or operational dashboards. They simply expect everything to work—from their room temperature to their Wi-Fi to the check-in process.
DzCore ensures that behind every smooth stay is a powerful, reliable, proactive technology ecosystem keeping the property running flawlessly.
Hotels that adopt DzCore gain not just tools, but a partner fully invested in keeping operations uninterrupted and guest experiences exceptional.
Ready to Strengthen Your Property's Operations
For hotel operators looking to eliminate IT headaches, reduce downtime, and elevate operational performance, DzCore offers a proven managed-services framework trusted by 300+ properties worldwide.
Learn more at dzaani.com, or contact our team to explore how DzCore can unify and strengthen your technology operations.
DzCore Q&A
More than 300 properties worldwide rely on DzCore to maintain stable operations, reduce downtime, and enhance the guest experience across every department.
Yes. With DzSense and DzIntel, DzCore identifies usage patterns and early warning signs tied to equipment failure or inefficiencies. This enables teams to schedule maintenance proactively, rather than reacting to costly breakdowns.
DzPortal acts as a single command center for the entire property. Tickets, alerts, dashboards, device status, and property-wide insights all come together in one place—improving visibility, eliminating disconnected systems, and keeping every department aligned.
Absolutely. DzCore is designed for scalability and currently supports hundreds of hotels across multiple regions. Operators get standardized processes, centralized monitoring, and consistent performance across every property in their portfolio.
No. DzCore integrates with the systems a hotel already uses. It enhances current infrastructure rather than replacing it—ensuring a smooth transition with minimal disruption.
Most properties can begin onboarding within a few days. Full alignment occurs in structured phases based on network readiness, sensor deployment, and existing system configurations—ensuring a clean and efficient rollout.
Rami El Chafei is the CEO and driving force behind DzAani, , where innovation and hospitality converge. With a deep understanding of hotel operations and emerging technologies, he has led DzAani to redefine how properties manage their digital infrastructure.
Through DzCore, the company’s AI- and IoT-powered Unified Operations Platform, Rami is helping hotels simplify technology management, improve asset visibility, and deliver seamless guest experiences. His work embodies a clear mission: transforming hospitality operations through intelligence, automation, and human-centered design — all powered by Dalos.